RETURN AND EXCHANGE POLICY

Thank you for shopping at "Needs | Online Grocery Shopping"

If, for any reason, you are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchased with us.

INTERPRETATION:

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

DEFINITIONS:

For the purposes of this Return and Exchange Policy:

Individual (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to "Needs | Online Grocery Shopping" Located at Bangladesh.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://www.needs.com.bd/

You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

GENERAL RETURN POLICY;

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for REFUND or EXCHANGE which are subject to the below terms:

Products that are bought from the Physical Stores can be returned. All Items are eligible for return and would be processed if conditions are met.

You are always required to ship back the items by following the shipping instruction:

Address: Holding: 270, Ward: 07, Monohardi Pouroshova, Narsingdi, Bangladesh

 

REFUND POLICY:

In order to be eligible for a refund, you have to return the product within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

  • Product must be returned in its original packaging
  • Product wasn't used or damaged
  • Product must include original tags (if applicable)
  • Product must have the receipt or proof of purchase

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase. 

 

EXCHANGE POLICY:

Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange items within days. Exchanges exceeding days will not be processed. 

In order to be eligible for exchanges make sure that these following conditions are met:

  • Product must be returned in its original packaging
  • Product wasn't used or damaged
  • Product must include original tags (if applicable)
  • Product must have the receipt or proof of purchase

You are required to ship back the product for the item to be inspected and replaced.

You exchanged product will be processed Once items are received and conditions confirmed.

You are given the right to exchange the item, One time. Provided that all conditions in the Exchange Policy are met.

HOW TO INITIATE A RETURN:

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, please do not hesitate to contact us through our:

Self-Service Portal: https://needs.com.bd/refund_returns/

Email Address: mail@needs.com.bd

Phone Number: +880 1724 008800

You will be updated for their Return Status through their EMAIL, PHONE, and SMS provided that all contact information is recorded to us.