Introduction

At Need's Online Shopping, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.

1. Eligibility for Returns

You can request a return or replacement if:

1. You received a wrong product.
2. The product is damaged or defective at the time of delivery.
3. The product is expired or does not match the description on our website.

Note:

1. Requests must be made within 48 hours of delivery.
2. Products must be unused, in their original packaging, and accompanied by proof of purchase.

2. Non-Returnable Items

The following items cannot be returned:

1. Perishable goods like fresh groceries, fruits, vegetables.
2. Opened or partially used food products.
3. Personal hygiene products (e.g., soaps, cosmetics, sanitary items).
4. Discounted or promotional items.

3. Refund Process

1. Refunds will be issued only after verification of the returned product.
2. Refunds will be processed within 7 business days after approval.
3. Refund method:
4. Online Payment: Refund will be credited to the original payment method.
5. Cash on Delivery: Refund will be issued as store credit or bank transfer.

4. Replacement Policy

If you prefer, we can replace the defective or wrong product instead of processing a refund. Replacement will depend on stock availability.

5. Cancellation Policy

1. Orders can be canceled before dispatch without any charges.
2. Once the order is shipped, cancellation is not possible. You can request a return after delivery.

6. How to Request a Return/Refund

Please contact us via:

1. 📧 Email: info@needs.com.bd
2. 📞 Phone: +8801724008800
3. Provide:
4. Order ID
5. Reason for return
6. Supporting images (if applicable)

7. Shipping Charges for Returns

1. If the return is due to our error (wrong or defective product), we will bear the return shipping cost.
2. If the return is for any other reason, the customer will bear the shipping cost.

8. Policy Changes

Need's Online Shopping reserves the right to update this policy at any time. Please check this page regularly for updates.