Return Policy

Introduction

Thank you for shopping at Need's Online Shopping. We value your trust and aim to deliver the best quality products. If you are not satisfied with your purchase, please review our return policy below.

1. Conditions for Return

You can request a return if:

1. You received the wrong product.
2. The product was damaged during delivery.
3. The product is defective or expired.

Important Notes:

1. You must report the issue within 48 hours of delivery.
2. The product must be unused and in its original packaging.
3. You need to provide the order ID and proof of purchase.

2. Non-Returnable Items

1. Fresh groceries, vegetables, fruits, and perishable goods.
2. Opened or partially used food and beverages.
3. Personal hygiene and health products (e.g., cosmetics, sanitary products).
4. Items bought during promotional sales or discounts.

3. Return Process

1. Contact us at:
2. 📧 Email: info@needs.com.bd
3. 📞 Phone: +8801724008800
4. Provide:
5. Order ID
6. Reason for return
7. Pictures of the product (if damaged or wrong item)
8. Our team will review your request and confirm the next steps.

4. Replacement Option

If you prefer, we can replace the product instead of processing a return, subject to stock availability.

5. Shipping Charges for Return

1. If the return is due to our mistake (wrong or damaged product), we will cover the return shipping cost.
2. If the return is due to other reasons, the customer will bear the shipping cost.

6. Policy Updates

We may update this Return Policy from time to time. Please check this page for the latest information.

📍 Contact Us:

🌐 Website: www.needs.com.bd

📧 Email: info@needs.com.bd

📞 Phone: +8801724008800